TAP Miles&Go Program

If you are unable to use your TAP Miles&Go MilesOnly or Miles&Cash for any reason and would like to have your miles back, then you must cancel your journey no later than 24 hours before departure. The miles will be re-credited to your account and keep their original validity, if you have not yet used one part of your ticket and it is still valid. If it was partially used or isn’t valid anymore, we will debit your credit card with a service fee.

MilesOnly and Miles&Cash tickets are only valid for a year from the date of issue, not from the date on which the journey starts. Promotional MilesOnly and Miles&Cash tickets are only valid for the duration of the promotion.

The MilesOnly or Miles&Cash ticket must be valid. If no more than a year has elapsed since the MilesOnly or Miles&Cash ticket was issued you can ask for your miles to be returned. There is an administrative fee to return miles that varies depending on the route and Customer status. If the MilesOnly or Miles&Cash has expired, we can only refund airport charges. Miles are not returned. Please contact the TAP Miles&Go Customer Service Centre.

Yes. The airport charges will be refunded. Please contact the TAP Miles&Go Customer Service Centre.

You can alter your travel date. Changes are only allowed if the passenger takes the initial route and the MilesOnly or Miles&Cash is valid. TAP Miles&Go Gold and TAP Miles&Go Navigator Customers are exempt from the booking alteration charge (60€ per passenger).If the MilesOnly or Miles&Cash has expired, we can only refund airport charges. Miles are not returned. Please contact the TAP Miles&Go Customer Service Center.

You must cancel your booking so that you are not a No-Show.When you have your new dates, please contact the TAP Miles&Go Customer Service Centre again,and rebook under the above conditions.You can only rebook your travel if the ticket does not expire before the end of your journey. It is also necessary to pay an administrative fee, depending on your TAP Miles&Go status.

Yes. The airport charges will be refunded. Please contact the TAP Miles&Go Customer Service Center.

If you are not going to travel, you must contact us up to 24 hours in advance to cancel your flight or booking, otherwise you will be considered a No-Show. If you want to reuse your MilesOnly, Miles&Cash, or partner airline ticket later, a rebooking fee will apply, depending on the type of flight (TAP or partner airline) and your TAP Miles&Go status.

Award Tickets are issued immediately, so if the booking has already been completed and the ticket issued, it is not possible to change routes. Please contact the TAP Miles&Go Customer Service Centre.

Please contact TAP Miles&Go Customer Service Center to cancel your booking.